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| 1. Please select the location of your visit: (required) |
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1630 North Gloster St. Tupelo, MS |
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1081 Cliff Gookin Blvd. Tupelo, MS |
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2235 West Main St. Tupelo, MS |
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475 East Main St. Tupelo, MS |
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Booneville, MS |
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Pennzoil Service Ctr. Corinth, MS |
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| 2. Was this your first visit to this Xpress Lube? |
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Yes No |
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| 3. If observed, rate the appearance of the exterior of the building, including signs |
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and landscaping. |
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Outstanding Good Fair Poor |
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| 4. If observed, rate the cleanliness of the waiting room and sales counter. |
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Outstanding Good Fair Poor |
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| 5. If observed, rate the orderliness of the service bay area. |
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Outstanding Good Fair Poor |
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| 6. If observed, rate the cleanliness of the rest room. |
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Outstanding Good Fair Poor |
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| 7. When you first drove up to the service bays, were you greeted or acknowledged promptly? |
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Yes No |
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| 8. Were store employees helpful and friendly? |
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Yes No |
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| 9. Was the time required to service your vehicle acceptable? |
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Yes No |
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| 10. If applicable, did you feel pressured when an employee asked you to purchase |
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additional services? |
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Yes No |
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| 11. Was a sticker placed on your windshield to remind you when your next service is needed? |
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Yes No |
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| 12. How would you rate your overall experience with this Xpress Lube location? |
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Outstanding Good Fair Poor |
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| 13. Would you recommend this Xpress Lube to your family and friends? |
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Yes No |
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| 14. What radio station do you listen to most? |
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| 15. Is there anything we could do that would allow us to serve you better? |
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Your Name (required) |
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E-mail address (required) |
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Phone Number |
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